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CHC52021 Diploma of Community Services (Child, Youth and Family Welfare)

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.


At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals.

CHC52021 Diploma of Community Services (Child, Youth and Family Welfare)

CRICOS Course Code: 110297G

Entry requirements:

Domestic & International students:

All students will need to complete a Pre-Training Review (PTR) before enrolling to ensure your suitability for undertaking this course. All students must complete a Language, literacy and numeracy (LLN) assessment as part of the PTR.

  • Completed year 12 or equivalent​

  • Must be 18 years of age or above​​

  • Work Placement requirements: 

    • A satisfactory National Police Clearance (not older than 6 months at time of enrolment)

    • Have a current Working with Children Check.

    • Completion of NDIS Online module- ‘Worker Orientation Module: Quality, safety and You’.

    • Completion of COVID-19 infection control training from Department of Health

    • Updated vaccination record

    • Have a reasonable level of fitness to cope with standing, lifting, bending, twisting and reaching

    • Are physically, mentally and emotionally healthy to respond appropriately to personal needs

Additional entry requirements for international students:

  • English requirements:

    • meet one of the following English proficiency requirements:

      • Valid IELTS score of 5.5 or equivalent, with no score below 5.0 in any band

      • Evidence of successful completion of at least five (5) years (full time equivalent) study taught and assessed in English. Confirmation documentation from the home university/school will be required.

      • Completion of an Australian Certificate III qualification or higher AQF level.

Delivery Mode

Class-based delivery: 20 hours per week

Work placement: 200 hours

Self-study sessions: Students need to allocate around 8 hours of self- study time per week to enhance their understanding and complete some assessment tasks.

Course duration

Total of 104 weeks:

  • 70 weeks of class-based sessions

  • 10 weeks of work placement

  • 24 weeks of holidays

Career Outcomes
  • Community Services Coordinator

  • Community Case Manager

  • Team Leader

  • Case Manager


After completion of CHC52015 Diploma of Community Services (Case Management), students may wish to undertake CHC62015 Advanced Diploma of Community Sector Management or a pathway to higher education such as:

  • Bachelor of Social Work

  • Bachelor of Human Services

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